WHO IS SHE

Melbourne-based Strategic Operations Consultant with 15+ years in creative production leadership and studio operations across creative agencies and brands including Xero, T2Tea, Nike, Samsung, McDonald's, and Google.

I'm a big picture systems thinker energised by human-centered operational design. I use tech and automation to scale operations without adding complexity, building systems that serve people, not control them.

BASED IN

SaaS | Tech | Creative Agencies | Retail | FMCG | Trades | Professional Services

MEL/AEST, for global teams

INDUSTRIES I'VE WORKED ACROSS

STOP RUNNING YOUR BUSINESS ON SPREADSHEETS & GOOD INTENTIONS

THESE MIGHT SOUND FAMILIAR

• Tool chaos – Using tools that don't talk to each other, manually transferring data between systems, wasting hours on admin that should be automated

• Reactive operations – Firefighting daily issues instead of working strategically, processes breaking as you scale, no bandwidth for growth

• Knowledge silos – Critical information stuck in people's heads, new team members take months to get up to speed, everything depends on one or two key people

• Decision bottlenecks – Unclear who decides what, projects stalling while waiting for approvals, frustrated teams asking the same questions repeatedly

• Growth limitations – Want to scale but operations can't handle it, margin erosion from inefficiency, burning out your team to maintain current capacity

Your business is succeeding despite your operations, not because of them.

That's not sustainable.

Your expertise is in client delivery, creative work, or strategic thinking. But right now, you're spending more time managing operations than doing what you do best.

LET'S FIND YOUR OPERATIONAL CLARITY

STRATEGIC FOUNDATION

Define what you're optimising for (speed, quality, cost, capacity, or client experience), then align every operational decision to that purpose. Technology serves your strategy, not the other way round.

I don't just implement tools or document processes.
I'll work with you to define your operational philosophy first, then design the infrastructure that serves it.

CONSOLIDATED TECH STACK

Audit what you're using, eliminate redundancies, select tools that actually integrate. Replace disconnected platforms with one that actually talk to each other. Use AI and automation to handle repetitive work so your team focuses on what matters.

WORKFLOW ARCHITECTURE

Map how work actually flows through your business, not how you think it should work. Identify bottlenecks, eliminate waste, design processes that scale without adding headcount. Build in intelligent automation where it makes sense.

KNOWLEDGE SYSTEMS

Move critical information out of people's heads and into accessible systems. Build documentation that's actually maintained, onboarding that works, decision frameworks that empower your team. Use AI to help surface the right information at the right time.

RESOURCE OPTIMISATION

Understand true capacity, allocate strategically, protect margins. Whether you're managing billable hours or creative projects, get visibility on where time and money actually go. Automate capacity planning and forecasting.

CHANGE MANAGEMENT

Handle team resistance before it derails implementation. We build systems with your team, not for them. This ensures adoption and sustainability beyond my engagement.

THREE WAYS TO WORK TOGETHER

Choose the approach that fits your timeline, budget, and how your team works best.

FRACTIONAL OPERATIONS SUPPORT

For growing businesses that need ongoing strategic operations support

What this could look like:

PROJECT-BASED TRANSFORMATION

For defined challenges that need strategic operational intervention

Here are some common projects we tackle:

Workflow & Process Design
"Projects get stuck, nothing's documented, and new people take forever to onboard"
4-8 weeks | Learn more →

Resource & Capacity Planning
"We don't know our true capacity and keep overcommitting or underutilising the team"
4-6 weeks | Learn more →

Tech Stack Consolidation
"I'm paying for tools that don't talk to each other and wasting hours on manual data transfer"
6-10 weeks | Learn more →

Complete Operations Transformation
"Everything's reactive, we're scaling quickly but operations are holding us back"
10-12 weeks | Learn more →

Investment depends on your team's operational maturity and complexity. More established operations with clear processes typically require less time and lower investment. We'll assess your specific situation in the discovery call.

Not sure which project you need? Book a discovery call and we'll diagnose your situation together, or take our 2-minute operational maturity assessment to understand where you are.

• Ongoing operational strategy and problem-solving

• Incremental system improvements and automation

• Tool evaluation and implementation as needed

• Team training and capability building

• Quarterly planning and optimisation

Investment: 1-3 days commitment a week, depending on scope.

Scale support up or down based on your needs. Pause when things are stable, increase during growth phases or major changes.

NOT SURE WHICH APPROACH FITS?

Let's start with a discovery call to assess where you are and what makes sense for your situation.

READY-TO-GO OPERATIONAL TEMPLATES & TOOLKITS

For early-stage micro businesses building foundations

What you'll get:

• Essential tools set up and talking to each other

• Simple workflows for client management and delivery

• Basic documentation templates

• Video walkthroughs showing you how to use everything

• 30 days of email support while you settle in

Perfect for solo founders and micro teams (0-2 people) who need clarity and structure without the consulting investment.

OUR FOUR-PHASE APPROACH

We follow the same simple, proven process for every engagement:

Discovery → Design → Implementation → Handover

We audit first, co-create strategy with you, build systems hands-on, then hand over to your team so you can maintain independently.

This philosophy shapes how we tackle every operational challenge.

WHO THIS IS FOR

AGENCIES & STUDIOS

SCALING OPERATIONS
5+ team members, complex operations, multiple client projects

1

2

ESTABLISHED PROFESSIONALS

OPTIMISING OPERATIONS
Profitable solo or small teams, ready to invest

3

EARLY-STAGE MICRO BUSINESSES

BUILDING FOUNDATIONS
Bootstrapped, 1-2 people, need cost-effective DIY solutions

Scaling fast but operations are reactive, not strategic? I'll help you define your operational philosophy, then design the infrastructure that supports it. From project intake to delivery, resource management to margin protection, we'll build systems that let you grow sustainably without burning out your team.

Consultants, designers, content creators, photographers, strategists. Your business is working but operations could work better. I'll help you consolidate tool chaos, automate admin, and design workflows that scale as you grow. Focus on client delivery while your operations run smoothly in the background.

Just getting started? Need operational foundations but not ready for a full consulting engagement? My Ready-to-Go Operational Toolkits give you done-for-you systems you can maintain yourself - cost-effective foundations without the consulting price tag.

Whether you're building operational foundations, optimising what's working, or scaling fast, I'll meet you where you are.

WHAT COLLEAGUES SAY

CHRISTIE S.

TRISH F.

She is one of the most effective, steady, and solutions focused people I've ever worked with. Nadia balances creativity with practicality, thinks ahead, and always keeps both the user and the business in mind.

She builds trust quickly with stakeholders across all levels; clients, creatives, leadership whilst bringing a grounded, people first approach to every relationship.

She has a knack for taking big, sometimes messy challenges and breaking them down into clear, well-thought-out steps that teams can actually take action.

Her approach isn’t just about getting something done, it's about setting things up in a way that makes future work easier, smarter, and more scalable.

SHANNON C.

She has an uncanny ability to know what I need before I know it myself. I couldn't be more grateful to have her as a partner to work through where my time and energy is best spent.

LET'S GET STARTED

If operations feel chaotic and you're spending more time firefighting than strategising, let's talk. Book a free 30-minute discovery call and we'll explore what's not working, what's possible, and what comes next. No pitch, no obligation, just practical thinking about your next steps.

Prefer to jump straight into a conversation?